TRUST • TRANSPARENCY • CUSTOMER CARE

Customer Complaint
& Grievance Redressal System

We are committed to resolving customer concerns quickly, transparently, and professionally through a structured grievance redressal mechanism.

Complaint Banner

Complaint Resolution Process

Simple, Transparent & Time-Bound Escalation Structure

01
LEVEL 1

Branch Manager /
Customer Support Desk

Customers may lodge complaints through:

Resolution Timeline
Within 2 Working Days
02
LEVEL 2

Grievance Redressal Officer (GRO)

If the complaint is not resolved satisfactorily at Level 1,the customer may escalate the matter to:

Vaiyagam Finance Limited

Resolution Timeline
Within 7 Working Days
03
LEVEL 3

Principal Nodal Officer

If the complaint remains unresolved or the customer is not satisfied with the response provided by the GRO, the complaint may be escalated to:

Managing Director

Resolution Timeline
Within 15 Working Days
04
LEVEL 4

Reserve Bank of India (RBI) -
Integrated Ombudsman Scheme

If the complaint is not resolved within 30 days from the date of lodging the complaint with the Company, the customer may approach:

Resolution Timeline
Within 30 Working Days